I use both Microsoft and Apple products. My MP3 player of choice is an Apple iPod nano. Sometimes the Windows drivers seem to get messed up, and iTunes gives me a message that my iPod has not been recognised.
I’ve tried Apple’s solution, which includes a fresh installation of iTunes. That doesn’t work for me. Here’s what works. (I got this from Richard Moye on the Apple forums).
Make sure you are using an administrator account. Any of them on your machine will do for the following
a) Get Windows to restart the drivers:
– disconnect your USB device and close ITunes
– connect your USB device
– if ITunes loads, close it.
b) File explorer:
- Open File explorer and browse to
- C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
- In that folder there should be a set of files named “usbaapl64….”
- right click on the one ending in “INF”
- Select Install. It’s very quick.
- remove the USB device
c) Restart the computer.
When you login again, load ITunes before you attach your USB device.